Refunds & Cancellation
This policy covers the $9.99 per month doctor subscription to iClinic. Patients are not charged to use iClinic, so nothing here applies to them. Any fee for medical care is a matter between the patient and the doctor.
Free trial
New doctor accounts include a free trial. You are not charged during the trial, and if you do nothing at the end of it your account simply stops appearing to patients. You do not need to cancel a trial to avoid being billed.
Cancelling
You can cancel at any time from Billing & payments in the app, or by emailing jadchamy2001@gmail.com. Cancelling stops the subscription renewing; it does not cut short the period you have already paid for.
You keep full access until the end of your paid period. After that your profile stops appearing to patients and you cannot take new bookings. Your account, patient records and prescription history are kept, and reactivating restores access to them.
Refunds
We refund in these cases:
- Within 14 days of a first payment: if iClinic is not right for you, tell us within 14 days of your first charge and we will refund it in full.
- Duplicate or incorrect charges: if you were charged twice, or charged after cancelling, we refund the difference in full.
- Extended service failure: if iClinic is unavailable for a prolonged period through our fault, we refund or credit the affected time.
Outside those cases we do not refund part of a month that has already started, since the subscription remains fully usable until the period ends.
How to request a refund
Email jadchamy2001@gmail.com with the email address on your account and, if you have it, the payment reference. We aim to reply within 2 working days. Approved refunds are returned by the same method you paid with, and typically take 5–10 working days to appear depending on your bank or wallet provider.
Payments made by transfer
Where you pay by Whish, OMT or bank transfer, your account is activated once we confirm the payment. If you reported a payment that we cannot find, we will contact you before doing anything, and you will not be charged again.
Questions
Contact jadchamy2001@gmail.com or +961 81 609 293 and we will help.